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How to Retain Your Call Center Employees (2)

3/09/14 •

Aside from attracting the best talent, call center managers must ask themselves how they can retain employees. According to Philstar.com, leading companies from the business process outsourcing (BPO) industry are posting 55% attrition, a startlingly high rate considering that having talented and motivated employees is the lifeblood of a call center’s operations. Losing an employee [...]