Comments on: Two Lessons In Customer Satisfaction I Learned From Entrecard and CMF Ads http://businessphereconsulting.com/two-lessons-in-customers-satisfaction-i-learned-from-entrecard-and-cmf-ads/ Business Advice, Entrepreneurship, Consulting, Real Estate Thu, 02 Feb 2012 17:01:02 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Lesson, Vision and Mission | Beyond Feron Dot Com http://businessphereconsulting.com/two-lessons-in-customers-satisfaction-i-learned-from-entrecard-and-cmf-ads/comment-page-1/#comment-1353 Lesson, Vision and Mission | Beyond Feron Dot Com Wed, 10 Feb 2010 05:36:37 +0000 http://businessphereconsulting.com/?p=1173#comment-1353 [...] to be successful in business – in any business for that matter, what is important is you are close to the customers, for they are the people who give you your revenue and profit which are vital to your survival and [...] [...] to be successful in business – in any business for that matter, what is important is you are close to the customers, for they are the people who give you your revenue and profit which are vital to your survival and [...]

]]> By: Becki http://businessphereconsulting.com/two-lessons-in-customers-satisfaction-i-learned-from-entrecard-and-cmf-ads/comment-page-1/#comment-1306 Becki Mon, 01 Feb 2010 16:54:55 +0000 http://businessphereconsulting.com/?p=1173#comment-1306 Interesting insight. In my business, we responded to business leads within 24 hours. This was also the policy at the previous company I worked with for a couple years. Thanks for being one of my top droppers for January! Interesting insight. In my business, we responded to business leads within 24 hours. This was also the policy at the previous company I worked with for a couple years.

Thanks for being one of my top droppers for January!

]]> By: Leonard http://businessphereconsulting.com/two-lessons-in-customers-satisfaction-i-learned-from-entrecard-and-cmf-ads/comment-page-1/#comment-1297 Leonard Sun, 31 Jan 2010 20:18:19 +0000 http://businessphereconsulting.com/?p=1173#comment-1297 I have been using EC on and off for over a year now and so far I have nothing to complain about. They provide my site with much needed traffic and a inexpensive way to advertise which what they are suppose to do. In this way they are just like any other traffic exchange site. Past that I don't expect them to do much else, and that is where some people may have a problem. If you want or think that the service should do more than it does, then you may have to live with the disappointment. At this point I believe that EC is providing the service that it says it will and for this we should be happy. Anything else it does in my opinion should be thought of as gravy. I have been using EC on and off for over a year now and so far I have nothing to complain about. They provide my site with much needed traffic and a inexpensive way to advertise which what they are suppose to do. In this way they are just like any other traffic exchange site. Past that I don’t expect them to do much else, and that is where some people may have a problem. If you want or think that the service should do more than it does, then you may have to live with the disappointment. At this point I believe that EC is providing the service that it says it will and for this we should be happy. Anything else it does in my opinion should be thought of as gravy.

]]> By: On My Blog Post, A Rare Comment From Entrecard! | Business Sphere http://businessphereconsulting.com/two-lessons-in-customers-satisfaction-i-learned-from-entrecard-and-cmf-ads/comment-page-1/#comment-1293 On My Blog Post, A Rare Comment From Entrecard! | Business Sphere Sun, 31 Jan 2010 10:07:28 +0000 http://businessphereconsulting.com/?p=1173#comment-1293 [...] Two Lessons In Customer Satisfaction I Learned From Entrecard and CMF Ads [...] [...] Two Lessons In Customer Satisfaction I Learned From Entrecard and CMF Ads [...]

]]> By: sharkbytes http://businessphereconsulting.com/two-lessons-in-customers-satisfaction-i-learned-from-entrecard-and-cmf-ads/comment-page-1/#comment-1291 sharkbytes Sat, 30 Jan 2010 14:12:12 +0000 http://businessphereconsulting.com/?p=1173#comment-1291 I have been waiting for a week to have my web site approved at EC. It's a content site, not some money-making scheme like some that are approved. I wonder if they are THAT overwhelmed. Despite Cindy's attempts to interact, EC just doesn't hold up their end of the deal. I have been waiting for a week to have my web site approved at EC. It’s a content site, not some money-making scheme like some that are approved. I wonder if they are THAT overwhelmed. Despite Cindy’s attempts to interact, EC just doesn’t hold up their end of the deal.

]]> By: EdZee http://businessphereconsulting.com/two-lessons-in-customers-satisfaction-i-learned-from-entrecard-and-cmf-ads/comment-page-1/#comment-1288 EdZee Sat, 30 Jan 2010 06:58:55 +0000 http://businessphereconsulting.com/?p=1173#comment-1288 Congratulations, eli. Just want to add that I also received a reply from Ms. Cindy when I published a post about unsolicited advice which they readily rejected without even asking me about the mechanics of a money-making venture for Entrecard. She did reply when I made a follow email after you and Martin posted in my blog that EC management will not listen on my unsolicited advice. At least, I got the rejection by way of an email after my blog post, a request ticket through my dashboard and the follow email. By the way, I celebrated the rejection I got (mind you, it was rejected without them ever knowing what my unsolicited advice was all about) by posting another blog entitled "Entrecard Replies To Unsolicited Advice". Maybe, I was lucky that I was not banned from EC network for asking them to listen to an unsolicited advice which they do not want the EC members to do. Congratulations, eli. Just want to add that I also received a reply from Ms. Cindy when I published a post about unsolicited advice which they readily rejected without even asking me about the mechanics of a money-making venture for Entrecard. She did reply when I made a follow email after you and Martin posted in my blog that EC management will not listen on my unsolicited advice. At least, I got the rejection by way of an email after my blog post, a request ticket through my dashboard and the follow email.

By the way, I celebrated the rejection I got (mind you, it was rejected without them ever knowing what my unsolicited advice was all about) by posting another blog entitled “Entrecard Replies To Unsolicited Advice”. Maybe, I was lucky that I was not banned from EC network for asking them to listen to an unsolicited advice which they do not want the EC members to do.

]]> By: eli http://businessphereconsulting.com/two-lessons-in-customers-satisfaction-i-learned-from-entrecard-and-cmf-ads/comment-page-1/#comment-1287 eli Sat, 30 Jan 2010 05:55:15 +0000 http://businessphereconsulting.com/?p=1173#comment-1287 Hi Cindy, I celebrate this day because I've received your comment, and I thank you. I know that it's not always that an EC user like me can receive a comment from you. But may I correct your impression that I am one of those who have animosity against Entrecard. I have no animosity against Entrecard whatsoever. In fact, if you read my previous blog posts about Entrecard you will notice that I've proposed a lot of doable suggestions and recommendations meant to help improve Entrecard's credit-based economy, help contain inflation, put a ceiling on ad prices, give recognition to EC sponsors who pay % 5/month, etc. There maybe some users who have animosity against Entrecard, but I'm not one of them. In fact, as you also mentioned I bought 3 sponsor ads from Entrecard and I continue to pay $ 5.00 a month as Entrecard sponsor -- proof that I'm helping Entrecard. The fact that I continue to use EC and my blog has been in the Top Ten of the most popular blogs in all categories of the campaign is another proof that I like Entrecard and have no animosity against it. But I maintain that when I applied it took 5 days for my blog to get approved, and my sponsor ads were not approved in due time. Be that as it may, I'm really feel honored to have received a comment from you, and it makes me think now that EC management is also sensitive and responsive to users' feedback and comments. Hi Cindy,

I celebrate this day because I’ve received your comment, and I thank you. I know that it’s not always that an EC user like me can receive a comment from you.

But may I correct your impression that I am one of those who have animosity against Entrecard. I have no animosity against Entrecard whatsoever.

In fact, if you read my previous blog posts about Entrecard you will notice that I’ve proposed a lot of doable suggestions and recommendations meant to help improve Entrecard’s credit-based economy, help contain inflation, put a ceiling on ad prices, give recognition to EC sponsors who pay % 5/month, etc.

There maybe some users who have animosity against Entrecard, but I’m not one of them.

In fact, as you also mentioned I bought 3 sponsor ads from Entrecard and I continue to pay $ 5.00 a month as Entrecard sponsor — proof that I’m helping Entrecard. The fact that I continue to use EC and my blog has been in the Top Ten of the most popular blogs in all categories of the campaign is another proof that I like Entrecard and have no animosity against it.

But I maintain that when I applied it took 5 days for my blog to get approved, and my sponsor ads were not approved in due time.

Be that as it may, I’m really feel honored to have received a comment from you, and it makes me think now that EC management is also sensitive and responsive to users’ feedback and comments.

]]> By: Cindy http://businessphereconsulting.com/two-lessons-in-customers-satisfaction-i-learned-from-entrecard-and-cmf-ads/comment-page-1/#comment-1286 Cindy Sat, 30 Jan 2010 04:44:48 +0000 http://businessphereconsulting.com/?p=1173#comment-1286 Hi Eli, I was directed to your blog post so I figured I should address it here. I don't have any disagreement with your statement about businesses should focus on customer service. I agree with you 100%. Based on your blog post, I did some investigation about your experiences with us. You mentioned that it took Entrecard 4 days to approve your sponsor ad. Our paypal records showed that you first placed your sponsor ad on 11/21/2009 ( I can forward you the paypal receipt if you like). If you look at your advertising stats, it showed that your ad went live the same day. Please visit entrecard.com/advertiser and scroll to the bottom of the page. You also purchased 2 more times and I believe it went uninterrupted. If there was another time it took 4 days, please let me know. Entrecard customer department usually takes place between the hours of 9-5pm (PST). Our customer service department handles trouble tickets and approving new sites before entering our network. So, when a new user joins Entrecard for the first time, if it's within our working hours, they usually receive an approval/rejection email within hours. However, if they join after hours, it can take until the following morning before we can get to them. This is why some sites can take 8 hours or longer (but not longer than 24 hours). I'm sorry, but we are not setup to have the customer service department be open 24 hours a day. Despite the forums being closed, we have receive many feedbacks from our users via support. They are discussed within management and we do include their feedbacks in our future developments. I also checked our support queue for the last 3 months. I have not seen any emails from you regarding feedback on our services. I know many of you have animosity against Entrecard and I'm not here to start trouble. Should you have any, feel free to contact me at cindy@entrecard.com. I thank you for being a top Entrecard user. Regards, Cindy Entrecard Inc. Hi Eli,

I was directed to your blog post so I figured I should address it here. I don’t have any disagreement with your statement about businesses should focus on customer service. I agree with you 100%. Based on your blog post, I did some investigation about your experiences with us.

You mentioned that it took Entrecard 4 days to approve your sponsor ad. Our paypal records showed that you first placed your sponsor ad on 11/21/2009 ( I can forward you the paypal receipt if you like). If you look at your advertising stats, it showed that your ad went live the same day. Please visit entrecard.com/advertiser and scroll to the bottom of the page. You also purchased 2 more times and I believe it went uninterrupted. If there was another time it took 4 days, please let me know.

Entrecard customer department usually takes place between the hours of 9-5pm (PST). Our customer service department handles trouble tickets and approving new
sites before entering our network. So, when a new user joins Entrecard for the first time, if it’s within our working hours, they usually receive an approval/rejection email within hours. However, if they join after hours, it can take until the following morning before we can get to them. This is why some sites can take 8 hours or longer (but not longer than 24 hours). I’m sorry, but we are not setup to have the customer service department be open 24 hours a day.

Despite the forums being closed, we have receive many feedbacks from our users via support. They are discussed within management and we do include their feedbacks in our future developments. I also checked our support queue for the last 3 months. I have not seen any emails from you regarding feedback on our services.

I know many of you have animosity against Entrecard and I’m not here to start trouble. Should you have any, feel free to contact me at cindy@entrecard.com.

I thank you for being a top Entrecard user.

Regards,
Cindy
Entrecard Inc.

]]> By: benwaynet http://businessphereconsulting.com/two-lessons-in-customers-satisfaction-i-learned-from-entrecard-and-cmf-ads/comment-page-1/#comment-1285 benwaynet Sat, 30 Jan 2010 02:35:02 +0000 http://businessphereconsulting.com/?p=1173#comment-1285 The thing both CMF and Adgitize are missing is a firefox toolbar to browse the sites. This is huge for me with EC. The thing both CMF and Adgitize are missing is a firefox toolbar to browse the sites. This is huge for me with EC.

]]> By: Lainy http://businessphereconsulting.com/two-lessons-in-customers-satisfaction-i-learned-from-entrecard-and-cmf-ads/comment-page-1/#comment-1284 Lainy Sat, 30 Jan 2010 00:58:44 +0000 http://businessphereconsulting.com/?p=1173#comment-1284 <i> You've once again hit the nail right on the head, Atty! I used to blog about Entrecard in the past but due to reasons explained by bloggers above, I refused to talk about EC anymore. There's simply no point. I believe Turnip has learned a great deal from his experiences with Entrecard in the past, thus he has managed CMF a lot better than EC. Shutting up customers in business is a big No! No! The customers are the lifeblood of any business. EC is obviously paying a high prize for keeping their customers mummed as the business is almost buried from 6-feet down under. I grieve for its impending death. </i> You’ve once again hit the nail right on the head, Atty! I used to blog about Entrecard in the past but due to reasons explained by bloggers above, I refused to talk about EC anymore. There’s simply no point.

I believe Turnip has learned a great deal from his experiences with Entrecard in the past, thus he has managed CMF a lot better than EC.

Shutting up customers in business is a big No! No! The customers are the lifeblood of any business. EC is obviously paying a high prize for keeping their customers mummed as the business is almost buried from 6-feet down under. I grieve for its impending death.

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